PNP guarantees ‘3 to 5 minute response’ to 911 calls

The Philippine National Police (PNP) said on Friday that the public can expect a quick three to five-minute emergency response after dialing 911.

In a statement, the PNP vowed that responders would arrive at an emergency scene "within five minutes," with the new 911 system powered by the same technology used in the United States and Europe.

Office of Communications and Electronics Services (CES) Director Police Brigadier General Warren  Gaspar Tolito said the 911 Call Handling System allows the PNP to respond to distress calls and provide emergency response at unprecedented speeds with accurate pinpointing of locations.

"PNP first responders are able to provide solutions and assistance within five minutes or less, depending on location," the PNP added.

To seek help through 911, citizens must dial the number —through cellphones or landlines— and Press 1.

The call will immediately be connected to the PNP, and dispatchers can determine the caller's exact location and deploy first responders within seconds.

Tolito advised the public to stay calm and be as rational as possible when making a 911 call.

Other information, such as the specific area of the emergency and the number of people affected would also be helpful.

“If reporting a crime in progress, try to observe and gather as many details as possible: number of suspects involved, clothes worn, gender,  hair cut or hair length. If a vehicle is involved, make and color or license plates, if visible, will be very helpful,” Tolito added.

Amid the holidays, Tolito reminded citizens of the increased possibility of accidents and emergencies due to increased traffic, electrical overload, improper use of fireworks, and overindulgence in food and drinks.

He also warned of possible theft and break-ins.

“The holiday season is a merry and busy season but it is a challenging time for emergency call takers and responders. This is the time when accidents from drunk driving usually occur, fires break out due to neglected appliances or Christmas lights, and people suffer medical emergencies due to overindulgence or fireworks. Thefts and break-ins also happen, especially when the property is unoccupied,” Tolito said.

The police general thus urged residents to lock and secure their homes and vehicles before leaving, keep lights on at night or even during the day to deter robbers and exercise caution when answering the door. — DVM, GMA Integrated News