Cebu Pacific flights remain canceled until May 31

Budget carrier Cebu Pacific on Wednesday announced that all its flights will remain canceled until the end of May in light of President Rodrigo Duterte’s order to put the National Capital Region under modified enhanced community quarantine.

“All Cebu Pacific and Cebgo domestic and international flights remain canceled from May 16 to 31, 2020,” the airline said.

“This is in line with the implementation of Modified Enhanced Community Quarantine over Metro Manila,” it said.

Passengers on affected flights are encouraged to manage their bookings online through Cebu Pacific’s website  before their schedule travel dates.

They may select any of the following options: 

• Free rebooking to any other travel date within three months. Change or rebooking fees and fare difference are waived.
• Place the full cost of the ticket in a Travel Fund valid for one year. Use the Travel Fund within one year—either book a flight up to one year ahead, or pay for add-ons. If the Travel Fund is not used within one year, passengers can apply for a full refund.
• Processing of refunds will start after the community quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles. 

“For flights booked through a travel agent, please coordinate with them to manage the booking,” Cebu Pacific said.

Passengers with booked flights from June 1 to September 30 who wish to change their travel plans may rebook to any other travel date within one year with rebooking fees waived, but fare difference may apply; or place the full cost of the ticket in a Travel Fund valid for one year. — Ted Cordero/RSJ, GMA News