Employers urged to help workers learn AI

Technological advancements like artificial intelligence (AI) are inevitable thus employers should help their employees adapt to ensure their job security, experts said Thursday.

“Make AI as your partner because in whatever you do, if you make AI as your partner for your employees, if you share it with them, they won't be threatened of their job security and whatnot,” Agela Fleta, head of talent acquisition of ride hailing app Angkas, said during the second HR & Workplace Summit Philippines on Thursday.

“We should not be overwhelmed. We should find ways on what are these projects that we can launch using this automation and Generative AI that truly matter,” added RL Fernando Garcia, Human Resources Head & Executive of Brittany Hotels and Leisure.

Garcia said in the aspect of AI, the company should not aim for “perfection” but for “continuous improvement.”

The issue of AI was brought up after moderator Angelina Mukhi of Institutional Synergy Inc. raised concern about how fear is generated among employees whenever there is innovation in their company.

“It makes people start resisting the interventions and the initiatives,” Mukhi said.

AI is a technology that enables computers and machines to simulate human learning, comprehension, problem-solving, decision-making, and creativity, and perform human-like tasks.

Karlo Jay Plata, Netflix country HR business partner, said culture should be instilled in the company so that the innovation in mind could be put to life, like Netflix’s “freedom and responsibility" culture.

“When we talk about people over process, we do not say that we are averse to processes. We allow people to actually know what is important, information about the things that they're going to do so that they have the autonomy to build for Netflix,” Plata said. —KBK, GMA Integrated News