Higher NAIA VIP service fees, tighter rules meant to curb 'misuse' — NNIC

San Miguel-led New NAIA Infrastructure Corp. (NNIC), the private operator of Ninoy Aquino International Airport (NAIA), on Thursday announced it was implementing new protocols for passengers seeking treatment as Very Important Persons (VIPs) at the country's main gateway, such as meet-and-assist courtesies and accommodations.

In a statement on Thursday, the NNIC said new protocols for VIP and IP (important persons) services at NAIA is "expected to curb misuse of VIP courtesies extended at the airport."

The Manila airport operator said VIP privileges were intended for dignitaries and other important individuals, but were "easily accessible" in the past for only P800.

"For that amount, any passenger could bypass regular airport procedures," NNIC said.

"This not only created potential security vulnerabilities but also led to operational inefficiencies and an unfair advantage for those who could afford to pay," it added.

The company was reportedly raising the meet-and-assist service fee to P8,000 per passenger.

"Our ultimate goal is to create a seamless and efficient airport experience where the need for VIP treatment, beyond what is necessary for dignitaries and those with critical functions, becomes unnecessary. We want every traveler to enjoy an effortless journey through NAIA, regardless of their status," NNIC said.

Aside from addressing these issues, the NAIA operator said that the move was designed to enhance security, optimize logistics, and minimize disruption to passengers, personnel, and airport users, as well as align the Manila airport with international best practices and standards set by the International Civil Aviation Organization (ICAO).

Among the key changes in the VIPs protocols include the following:

• VIP courtesies and accommodations will now be exclusively handled by NNIC's VIP Assistance Personnel
• Non-passengers will no longer be permitted to provide meet-and-greet services or accompany departing VIPs and IPs
• VIP entourages will be limited to essential personnel to ensure efficient processing and reduce disruptions
• Access/annual passes previously issued for facilitation purposes will be evaluated on a per-case basis, replacing the previous annual pass system

"To discourage non-essential use and manage demand," NNIC said it will introduce tailored fees for passengers not classified as VIPs or IPs, but seeking similar services such as international performers and other high-profile passengers.

"This is consistent with global practices at major airports where premium services are priced at a higher rate, to limit requests while ensuring availability for those who really require them," the company said.

The NNIC said it would continue to provide secure and efficient travel service for VIPs and IPs, which include high-ranking officials, dignitaries, and foreign representatives.

VIP courtesies are extended for the following reasons:

• High-ranking officials often require enhanced security measures to mitigate potential threats
• Providing courtesies to foreign dignitaries is standard diplomatic practice and follows national protocol
• Expedited processing for travel is necessary for officials with critical responsibilities to the nation

NNIC reiterated that the new protocols prioritize efficiency and fairness for all passengers.

"Premium services are available for a fee, but the goal is to minimize the need for such assistance, through improved airport processes," the NAIA operator said. — VDV, GMA Integrated News