Cebu Pacific says passengers can use travel fund to book tickets for others

Passengers of Cebu Pacific can now use their travel fund to book tickets for family and friends, the budget carrier announced Monday.

In an advisory, Cebu Pacific said passengers will first have to go to the bookings tab on the MyCebuPacific website or mobile application, and type in the previous trip’s reference number and last name under the “Add Booking” section.

The travel fund will then be stored on the account once the name or email address of the previous trip is matched with the account details, which may be used to book flights and purchased add-ons.

“We have been listening to our customer feedback and hope that this will encourage our passengers to use their Travel Funds to book flights not just for themselves, but even for their loved ones,” Vice President for Marketing and Customer Experience Candice Iyog said.

Cebu Pacific earlier said it had already cleared all the refund complaints of passengers, following the cancellation of flights due to restrictions brought about by the COVID-19 pandemic.

Commercial air travel to and from Metro Manila was restricted from March to May 2020, and resumed in June 2020 after the easing of the community quarantine.

It said it issued some P479 million in refunds from July to September 2021, and P7.7 billion for requests filed from January 2020 to June 2021.

Its operator Cebu Air mounted 34,463 flights covering 3.411 million passengers in 2021, 32% lower than the previous year due to the high base recorded in the first quarter of 2020 prior to the COVID-19 pandemic.

Shares in Cebu Air closed Monday down by 60 cents or 1.30% at P45.60 versus last Friday’s finish of P46.20 apiece.—Jon Viktor Cabuenas/AOL, GMA News