Jollibee closes Taguig branch for 3 days over 'fried towel' incident

Fast food giant Jollibee ordered the three-day closure of its Bonifacio Stop Over branch in Taguig City, following a complaint from a customer who was served with a "fried towel" at the branch.

In a statement on Wednesday, Jollibee management said it is "deeply concerned" about the incident, adding that it conducted a thorough investigation on the branch.

"It is unfortunate that deviations from Jollibee's standard food preparation procedures occurred on the part of certain personnel of the store," Jollibee's management said.

"As a result of this incident, we have directed the Jollibee Bonifacio -Stop Over branch to close for three days starting tomorrow June 3 to thoroughly review its compliance with procedures and retrain its store team to ensure that this will not happen again."

In addition, Jollibee reminded all its branches to make sure there is strict compliance to its food preparation systems.

"We at Jollibee are committed to take the necessary steps to maintain the trust and loyalty that our customers have given to us throughout the years," it said. —Consuelo Marquez/KBK, GMA News