Cebu Pacific: May 1-15 flights remain canceled

Budget carrier Cebu Pacific on Friday announced that all its flights will remain canceled in light of President Rodrigo Duterte’s decision to extend anew the enhanced community quarantine in much of Luzon island.

“All domestic and international Cebu Pacific and Cebgo flights remain canceled from May 1 to 15, 2020,” the airline said.

“This is in line with the extension of Enhanced Community Quarantine imposed over much of Luzon, and implementation of General Community Quarantine over other provinces,” it said.

The carrier also said that travel restrictions are also implemented by local governments across the Philippines.

“However, Cebu Pacific will continue to mount all-cargo flights to support the movement of vital goods, including medicines and Personal Protective Equipment across the country,” it said.

“We will provide updates on when we will restart passenger operations as soon as possible,” it added.

Passengers on canceled flights are encouarged to manage their bookings online through Cebu Pacific’s website before their scheduled travel dates.

They may select any of the following options:

• Free rebooking to any other travel date within three months. Change fees and fare difference are waived.
• Place the full cost of the ticket in a Travel Fund valid for one (1) year. Use the Travel Fund within one year—either book a flight up to one year ahead, or pay for add-ons. If the Travel Fund is not used within one year, passengers can apply for a full refund.
• Processing of refunds will start after the community quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three to four billing cycles.

“For flights booked through a travel agent, please coordinate with them to manage the booking,” Cebu Pacific said. 

Passengers with booked flights from May 16 to September 30 who wish to change their travel plans may rebook to any other travel date within one year with rebooking fees waived, but fare difference may apply; or place the full cost of the ticket in a Travel Fund valid for one year. -MDM, GMA News