BPI suspends electronic transactions, sees glitch fixed within the day

The Bank of the Philippine Islands (BPI) on Wednesday morning said it is suspending access to electronic channels due to a glitch that caused debits from its clients' accounts.

The BPI said that its clients may still transact at all its branches, which had opened earlier.

"We anticipate full resolution of this error within today. We wish to reassure our clients that this matter will be resolved expediently, and that none of them will lose money from this incident," the bank said in a statement posted on Facebook.

It said that they had been able to identify the internal system error that affected transactions made between April 27 and May 2.

"Further to our announcement this morning, we have identified an internal system error that caused some transactions occurring between April 27 and May 2 to be double-posted as of June 6," it said.

"We have identified the root cause of this error, and are temporarily suspending access to electronic channels to speed up rectification." —ALG, GMA News