PAL’s computerized check-in system breaks down at NAIA

Philippine Airlines’ (PAL) computerized check-in system broke down at the Ninoy Aquino International Airport Terminal 2 (NAIA2) on Friday afternoon prompting the carrier to go manual.

PAL spokesperson Cielo Villaluna said that the glitch happened around 4:50 p.m. in the check-in system of their international wing at the NAIA-2.

Cielo Villaluna ng @flyPAL:  4:50PM ay nagkaproblema yung checking system ng aming international wing sa NAIA terminal 2.

— DZBB Super Radyo (@dzbb) September 9, 2016

“What we are doing at the moment is we have reverted to manual check-in to ensure na tuloy-tuloy ang serbisyo sa pasahero,” Villaluna said.

The PAL spokesperson noted that only international flights are affected by the system breakdown while the domestic flights have no problem in its checking system.

However, long queues due to manual check-in caused inconvenience to airline passengers.

“Mahaba na ang pila sa ngayon kaya humihingi kami ng paumanhin… Kami ay humihingi ng paumanhin sa lahat ng aming pasahero sa inconvenience na nararanasan nila,” Villaluna said.

Sitwasyon sa NAIA2 departure area para sa int'l flights, mahaba ang pila dahil sa manual check-in. | @nimfaravelo
pic.twitter.com/NifRW1Nlgs

— DZBB Super Radyo (@dzbb) September 9, 2016

She said that the management of PAL was already investigating what caused the breakdown in its computer system at NAIA2’s international wing.

Cielo Villaluna ng @flyPAL: Inaalam po ng pamunuan ng @flyPAL kung ano ang sanhi ng pagdown ng aming computer sa international wing ng NAIA.

— DZBB Super Radyo (@dzbb) September 9, 2016

"Airline would normally revert to manual check-in to continue acceptance of passengers," Manila International Airport Authority General Manager Ed Monreal said in a text message. —John Ted Cordero/NB, GMA News