SkyCable answers GMA-7's complaint over signal loss during 'AlDub'

SkyCable Corporation on Friday answered GMA Network's complaint over the loss of television signal during the airtime of Eat Bulaga.

 

Citing tweets from outraged fans of the AlDub love team featured in the Kalye-Serye segment of the noon-time show, GMA filed a complaint before the National Telecommunications Commission (NTC) through a letter dated Aug. 25.

 

The network said subscribers "are being short-changed through irresponsible acts of their service provider" and appealed for the NTC to take immediate action about the "apparent sabotage" perceived by the viewers.

 

In its statement, SkyCable denied the accusations assuring their customers of their commitment to provide the best service and resolve any glitches.

 

“The complaint of GMA 7 with the National Telecommunications Commission (NTC) last August 25, 2015, regarding shortchanging of our SkyCable subscribers via irresponsible acts, is a malicious accusation and is without basis," the Lopez-owned firm said.

 

"If there were service interruptions that inconvenienced some of our subscribers, these were isolated and would have affected other channels, not only GMA 7."

 

The cable provider also expressed their willingness to cooperate with investigations that the NTC may pursue regarding the incident.

 

Eat Bulaga's kalye-serye stars the accidental love team of Yaya Dub (Maine Mendoza) and Kapuso actor Alden Richards, which has been driving the program’s ratings to unprecedented success. —Marisse Panaligan/JST, GMA News