Amid COVID-19 threat, GrabFood adopts contactless delivery

Amid the rising coronavirus disease 2019 (COVID-19) cases in the Philippines, GrabFood has launched preventive measures to curb its spread.

In a statement, GrabFood Philippines said it will implement its contactless delivery starting this week to minimize contact between customers and its delivery partners and stay true to the recommended practice of social distancing.

According to Grab, customers can opt for contactless delivery by following these simple steps:

1. Inform delivery partners to drop off the order outside the door or at specific locations such as the building reception if allowed by the building management.
2. Delivery partners will place the order at the specified location, notify consumers of their arrival, and wait for them to pick up the order standing at least six feet or two meters away from the order.

As such, Grab “strongly encourages” its customers to opt for cashless payment.

But if use of cash is unavoidable, customers can place the amount in an envelope and leave it, where the food order is.

Grab also assured customers that their driver centers around the city are equipped with disinfectant refill stations to easy access to delivery partners.

It will also help their partners disinfect their delivery bags throughout the day.

Grab’s merchant partners have also added precautionary measures such as temperature checks for restaurant staff and delivery partners and increased cleaning frequency of food preparation areas and delivery bags.

“We urge consumers, delivery partners and merchant partners to continue to look out for one another by staying vigilant and adopting good hygiene practices,” Grab said.

As of Sunday, the Department of Health has confirmed 29 more cases of COVID-19, bringing the total number to 140.

Meanwhile, the death toll due to COVID-19 in the country rose to 12 on Sunday night.

President Rodrigo Duterte on Monday has announced an "enhanced community quarantine" of the entire Luzon to contain the spread of COVID-19. — LA, GMA News