Allianz to fast-track claims process of customers with COVID-19

Allianz PNB Life has assured its customers that it will prioritize the processing of claims related to diagnoses of COVID-19.

“In the unfortunate event that you contract  COVID-19 and need to file a claim, trust that Allianz PNB Life will treat your case with extreme urgency and the utmost sensitivity,” Allianz PNB Life President and CEO Alexander Grenz said.

He added that Allianz is doing everything it can to provide its customers with undisrupted service by keeping its customer service department fully-equipped and operational to address inquiries.

Allianz PNB Life President and CEO Alexander Grenz

Allianz PNB Life was also one of the first Philippine insurance companies to activate its virtual selling process to address the rising interest in health protection products brought about by the pandemic. Financial agents and customers can now transact their business online, without worrying about breaking the rules of physical distancing. Requirements can be submitted through email as well.

The virtual selling process also makes it possible for Allianz financial agents to continue working without having to leave the safety of their homes.

“While the community quarantine in the Philippines is necessary to curb the spread of the COVID-19 virus, we acknowledge that it has brought about significant hardship and challenges to different sectors of society. We are adjusting to a new normal which will continue even after the community quarantine is lifted. We are staying on top of trends and constantly adopting new ways to we engage with our customers as their expectations and needs continue to evolve. Rest assured, we are committed to address the situation by  adjusting quickly to these new circumstances to meet the needs of our customers,” Grenz said.

Since the start of the community quarantine, Allianz has taken steps to ensure the health and well-being of its employees and intermediaries. These include the implementation of a work-from-home strategy, financial assistance, and mental health support.

“Even if we are in a period of significant uncertainty, we at Allianz PNB Life treat this as an opportunity to live up to our promise to be your companion in exploring life and navigating through its ups and downs. We are all in this together, and without doubt, will come out of this crisis stronger,” Grenz said.

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This is a paid press release from Allianz Philippines

About Allianz in Asia

Asia is one of the core growth regions for Allianz, characterized by a rich diversity of cultures, languages and customs. Allianz has been present in the region since 1910, when it first provided fire and marine insurance in the coastal cities of China. Today, Allianz is active in 14 markets in the region, offering its core businesses of property and casualty insurance, life, protection and health solutions, as well as asset management. With its more than 32,000 staff, Allianz serves the needs of over 18 million customers in the region across multiple distribution channels and digital platforms.

About Allianz

The Allianz Group is one of the world's leading insurers and asset managers with more than 92 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 673 billion euros on behalf of its insurance customers. Furthermore our asset managers PIMCO and Allianz Global Investors manage more than 1.4 trillion euros of third-party assets.

Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2018, over 142,000 employees in more than 80 countries achieved total revenues of 131 billion euros and an operating profit of 11.5 billion euros for the group

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