Mactan-Cebu airport, first in PH to receive customer experience accreditation
The Mactan-Cebu International Airport (MCIA) continues to elevate its world-class status as it becomes the first Philippine airport to get the Airport Customer Experience Accreditation for Airport Service Quality from the Airports Council International (ACI).
The Airport Customer Experience accreditation is granted to airports that “consistently exhibit exceptional performance in delivering top-notch customer experience management and practices.”
MCIA in a statement said it has been doing initiatives to improve customer satisfaction “[f]rom seamless check-in processes and efficient security procedures to an array of dining and retail options.”
“Being the first airport in the Philippines to receive the Airport Customer Experience accreditation fills us with great pride but it also humbles us to continuously strive for excellence,” Mactan-Cebu International Airport Authority general manager and CEO Julius G. Neri Jr. was quoted as saying.
The tourism department likewise welcomed MCIA's newest feat, saying they take “great inspiration from this latest milestone of the MCIA and shares in the aspiration to enhance more gateways across the country for the benefit of travelers and tourists.”
MCIA also received the Airport Health Accreditation from ACI in 2021 for “its efforts in ensuring the health and safety of its passengers and airport personnel.”
The Mactan-Cebu airport serves as the second largest and the second busiest airline hub in the country, as it welcomes over 11 million local and foreign tourists every year.
Congratulations, MCIA!
MEANWHILE, CHECK OUT THESE CELEBRITY-APPROVED TRAVEL DESTINATIONS:
