BPI deactivates electronic services anew as accounts still reflect incorrect balances

The Bank of the Philippine Islands (BPI) said its electronic services will be deactivated anew on Thursday, as several accounts still reflect incorrect balances after the glitch in its system.

"In the process of rectifying balances of accounts with mis-posted transactions, we have noted that certain accounts still reflect incorrect balances," it said in a statement sent via text message.

"To allow us to do the necessary adjustments, we will need to deactivate our electronic channels today," it added.

To recall, BPI suspended access to its electronic channels on Wednesday, following an internal error in its system which caused transactions from April 27 to May 2 to be double-posted as of June 6, 2017.

According to BPI, the issue was contained on Wednesday afternoon and it was able to rectify the earlier mis-posting by 10 p.m.

In its statement on Thursday, however, BPI said it will still need to do necessary adjustments throughout the day.

In the meantime, BPI said it will extend banking hours on Thursday, to accommodate clients transacting over the counter.

"Clients will continue to be serviced by our branches, which will be open until 7:30 p.m. today," it said.

"You have our commitment that this internal system issue will be resolved satisfactorily. We reassure our clients that the integrity of their accounts will be maintained," it added.

BPI ended 2016 as the third-largest bank in the Philippines in terms of assets with P1.451 billion. — RSJ, GMA News